Thursday, March 8, 2012

A Day in the Life of an Interior Mall Employee - Cymantha









Name: Cymantha
Nickname: Cym
Years Employed: Almost 2!
Job Title: Customer Service











Describe a "Typical" Day for you:
Check voice mails, check e-mails, call customers back, take orders and answer phones, get tracking numbers, check on returns, open mail, help with accounting.

Favorite Moment with a Customer:
When a customer called in looking for a fabric that had been discontinued. She needed it to fix her husband's chair. We had a sample of it so we sent it to the customer and she sent a card thanking me saying the reason she needed to fix the chair was because she had cancer and he let her use his chair to sleep in. She just wanted to fix it for him to thank him.

Fill in the Blank:
I think we need a COFFEE POT! in the office.
There is just not enough samples in the office. - Feel the sarcasm.
If you walk by my office you'll hear me on the phone with a customer.

Pop Quiz: How Many Frogs Can You Spot in Cymantha's Office?

Interior Mall Products Used in Cymantha's Office:
Monogrammed Notebook
Swavelle Fabrics: Renshaw Ocean
Shannon Fabrics: Soft Fur Leopard Gold



Post a Comment